Privacy Policy

Who we are

KerbWorth is operated by Moovers CommV, trading as KerbWorth, a company established in Belgium. Registered office: Schildersstraat 1, 8770 Ingelmunster, Belgium. Enterprise number: BE 0767.796.570. Contact: hello@kerbworth.co.uk.

For agency account, billing, website, security, and dashboard administration data, we are the controller.

For valuation requests submitted through the KerbWorth widget on an estate agent's website, the estate agent is the controller: it decides why and how the request is used. KerbWorth processes that data for the agent as its processor, on documented instructions.

We have not appointed a Data Protection Officer; for any data protection question, contact us at the address above.

UK representative

We will not process live UK homeowner valuation requests until we have appointed a UK GDPR (Article 27) representative. Once appointed, the representative's name and contact details will be published here, and you will be able to contact the representative, us, or the estate agent about UK GDPR questions.

What we collect

• Agency account users: names, work email addresses, account settings, access logs, and billing status.
• Homeowner valuation requests: name, phone number or email address, property address and characteristics, the indicative valuation, the selling timeframe, and the consent/request record.
• Technical records: session, security, audit, and rate-limiting logs needed to run the service safely.
• If you do not provide contact and property details, the estimate and the follow-up cannot be provided.

Why we process personal data

• Agency account users: we process account and billing data to provide and secure the service. Lawful bases: contract, legitimate interests in operating and protecting the service, and legal obligation for tax and accounting records.
• Homeowner valuation requests: the estate agent is the controller and decides the lawful basis for collecting and following up your request; we process it only for the agent and on its instructions. If the agent relies on your consent, you can withdraw it at any time by contacting the agent.
• Security and abuse prevention: technical and audit logs keep the service secure. Where we are controller for this, our lawful basis is legitimate interests.
• Billing: agency payments are handled by Stripe; we never receive full card numbers.

Where valuation data comes from and how the estimate is produced

Most valuation-request data comes from the homeowner completing the widget. To produce the indicative estimate we combine it with public Land Registry sold-price data and information returned by PropertyData Ltd.

The valuation range is generated automatically from the submitted details, public sold-price records, property-data inputs, and our valuation logic. It is an indicative estimate only — not a formal valuation, survey, mortgage valuation, or RICS Red Book valuation — and it does not approve, reject, or legally affect you. It is intended to start a conversation with the agent, who you can ask to review it.

Where data is shared

Valuation requests are processed for the estate agent whose website you used. Beyond that, we use these service providers:

• Render — hosting and infrastructure, in a European Union data centre (Frankfurt).
• Resend — transactional emails such as sign-in links and lead notifications, from a European Union region.
• Twilio — SMS verification of the phone number a homeowner enters in the widget (Twilio Verify); Twilio receives the phone number and the verification status, solely to deliver and check the code. Location: United States, covered by the UK Addendum to the EU Standard Contractual Clauses (UK IDTA Addendum).
• PropertyData Ltd — property-data inputs for the indicative estimate. We send the postcode and property characteristics, not the homeowner's name or direct contact details. We treat postcode plus property characteristics as potentially personal data unless irreversibly anonymised.
• Stripe — agency subscription billing only; Stripe processes payment details, we do not receive full card numbers.
• We do not sell homeowner valuation requests, and we do not use them for our own marketing or model training unless first anonymised so that no person can be identified.

International transfers

Our primary application hosting is in the EEA. Transfers of personal data from the UK to the EEA rely on the UK adequacy regulations for the EEA; transfers from the EEA to the UK rely on the European Commission's adequacy decision for the UK. Where a supplier provides support or operational services from a country not covered by UK adequacy regulations, we use a UK-approved safeguard such as the UK International Data Transfer Agreement or the UK Addendum to the EU Standard Contractual Clauses.

Retention and deletion

• Homeowner valuation requests: each agent sets its own lead-retention period in the dashboard (between 30 days and 10 years). Unless changed, requests are deleted or anonymised 24 months after submission.
• If an agent deletes a valuation request, it is removed from the live service promptly; backup exports are kept only as long as needed for disaster recovery and are protected in the same way as live data.
• If an account ends, the account's lead data can be exported before closure and is then deleted or anonymised from the live service.
• Agency account records are kept while the account is active and for up to 12 months after cancellation, unless needed for legal, accounting, security, or dispute purposes.
• Invoices and tax/accounting records are kept for 7 years or any longer period required by law.
• Security and audit logs are kept for up to 12 months unless needed longer to investigate abuse, incidents, or legal claims.
• Until our UK representative is appointed, the UK service runs with test data only; test data never contains real homeowner personal data and is deleted when no longer needed.

Your rights

For valuation requests submitted through an estate agent's website, the agent is the controller: contact them first to access, correct, delete, restrict, or object to the use of your request, or to withdraw consent. You can also contact us at hello@kerbworth.co.uk and we will pass your request to the agent and assist.

For data where KerbWorth is the controller (agency accounts, billing, security, and our own website), contact us directly at hello@kerbworth.co.uk.

Depending on the processing, you may have the right to access, correction, deletion, restriction, portability, objection (including to direct marketing), and withdrawal of consent.

You can complain to the Information Commissioner's Office (ico.org.uk, helpline 0303 123 1113). We would appreciate the chance to resolve your concern first, but you do not have to contact us before complaining.